Shipping & Returns

Made with care and unconditionally loved by our customers.

Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Postal services
  • Couriers
  • Customs authorities
  • Events beyond our reasonable control

Customers are responsible for ensuring that delivery information is accurate.

Additional customs duties, taxes or import fees imposed outside the United Kingdom or European Union may be payable by the customer.

Right to Cancel (UK & EU Consumers)

If you are purchasing as a consumer, you may cancel your order within 14 days of receiving your products without giving a reason.

To exercise this right, please contact us at:

hello@pearplum.co.uk

Products must be returned:

  • Unused
  • In their original condition
  • With original packaging where possible

Refunds will be processed within 14 days of receiving returned goods or evidence that they have been returned.

Customers are responsible for return postage costs unless the item is faulty or incorrectly supplied.