Terms & Conditons

Last Updated: 19/06/2026

Welcome to pear plum ("we", "us", "our"). These Terms and Conditions govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Pear Plum is a trading name of PEARPLUMLTD

Registered Address: 9a High St, Yiewsley,
West Drayton UB7 7QG, London, UK

Email: hello@pearplum.co.uk

Company Number: 16546246

2. Eligibility

You must be at least 18 years old to place an order through our website.

By placing an order, you confirm that the information you provide is accurate and complete.

3. Products

We make every effort to display product descriptions, colours, images and specifications accurately.

However:

Product colours may vary depending on your device screen settings.
Product images are for illustrative purposes only.
Minor variations in design, colour or packaging may occur.

All products are subject to availability.

4. Product Safety

Our products are designed for use as children's drinking bottles and accessories.

Parents and caregivers are responsible for:

Following all care and safety instructions provided with the product.
Supervising children during use where appropriate.
Regularly inspecting products for signs of damage or wear.

Discontinue use immediately if any component becomes damaged, cracked, broken or otherwise unsafe.

5. Pricing

All prices displayed on the website are shown in GBP (£) or EUR (€), as applicable.

Prices include VAT where required by law unless stated otherwise.

We reserve the right to change prices at any time, but such changes will not affect orders already accepted.

6. Orders

When you place an order, you will receive an email confirming receipt of your order.

This confirmation does not constitute acceptance of your order.

A contract is formed only when we dispatch the products and send you a shipping confirmation.

We reserve the right to refuse or cancel any order where:

Products are unavailable.
Pricing or product information is incorrect.
Fraudulent or unauthorised activity is suspected.

7. Payment

Payment must be made in full at the time of purchase.

We accept payment methods displayed at checkout.

All payments are processed securely through third-party payment providers.

We do not store payment card details.

8. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Postal services
Couriers
Customs authorities
Events beyond our reasonable control

Customers are responsible for ensuring that delivery information is accurate.

Additional customs duties, taxes or import fees imposed outside the United Kingdom or European Union may be payable by the customer.

9. Right to Cancel (UK & EU Consumers)

If you are purchasing as a consumer, you may cancel your order within 14 days of receiving your products without giving a reason.

To exercise this right, please contact us at:

hello@pearplum.co.uk

Products must be returned:

Unused
In their original condition
With original packaging where possible

Refunds will be processed within 14 days of receiving returned goods or evidence that they have been returned.

Customers are responsible for return postage costs unless the item is faulty or incorrectly supplied.

Nothing in these Terms affects your statutory rights.

10. Faulty or Damaged Products

If your product arrives damaged, defective or incorrect, please contact us within a reasonable time of receiving your order.

Where required by law, we will offer:

Repair
Replacement
Refund

Depending on the circumstances and applicable consumer protection laws.

11. Intellectual Property

All content on this website, including:

Logos
Product designs
Images
Graphics
Text
Branding
Website content

is owned by or licensed to Pear Plum and is protected by intellectual property laws.

You may not reproduce, copy, modify, distribute or exploit any content without our prior written consent.

12. User Conduct

You agree not to:

Use the website unlawfully.
Attempt to gain unauthorised access to systems or data.
Interfere with website functionality.
Introduce malicious software or harmful code.

13. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

Subject to the above:

We are not liable for indirect, incidental or consequential losses.
Our total liability arising from any order shall not exceed the amount paid for the relevant product.

14. Website Availability

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted access.

We may suspend, withdraw or modify the website without notice.

15. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that certain information may be collected and processed through technologies including:

Shopify platform functionality
Shopify analytics and performance tools
Google Analytics
Klaviyo marketing and customer engagement tools
Essential website cookies
Advertising and marketing cookies (where consent has been provided)

Further details are available in our Privacy Policy and Cookie Policy.

16. Force Majeure

We shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including:

Natural disasters
Industrial disputes
Transport disruptions
Government actions
Internet or telecommunications failures

17. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

18. Governing Law

For customers in the United Kingdom, these Terms shall be governed by the laws of England and Wales.

If you are a consumer residing within the European Union, you may also benefit from mandatory consumer protection rights applicable in your country of residence.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.